1. Physical Products

1.1 Refund Eligibility

  • For physical products , refunds may be considered only in exceptional cases, such as receiving a damaged or incorrect item.
  • To request a refund, you must contact us at [email protected] within 14 days of receiving the product.
  • Refunds will not be issued if:
    • The product has been used, altered, or damaged by the customer.
    • The return request is made after the 14-day period.

1.2 Return Process

  • To initiate a return, you must provide proof of purchase (e.g., order confirmation email) and a clear description of the issue.
  • Approved returns must be shipped back to our address  [9/2, 3rd Floor, RNS Complex,
  • TC Palya Main Road, Anandapura Cir, Opp to Bharat Petroleum, KR Puram, Bengaluru, 560036 ] at your own expense, unless otherwise stated.
  • Refunds will be processed within 10 business days after we receive and inspect the returned item.

1.3 Non-Refundable Items

  • Certain items, such as custom-made or personalized products, are non-refundable unless they arrive damaged or defective.

2. Cancellations

  • Orders for physical products can be canceled within 24 hours of placing the order. After this period, the order will be processed for shipping, and cancellations will not be accepted.